How to place a Christmas Order – Turnbull's Northumbrian Food

The Home of Northumbrian Food since 1880

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How to place a Christmas Order

How to place a Christmas Order

Let us take the stress out of your Christmas!

At Turnbull’s, you can relax knowing you’re buying the best quality produce while supporting local, artisan producers. Love Food, Love Local!

1. Order Window: You can place your order anytime between now and Saturday the 14th December.

2. Brochure-Only Items: Orders are limited to items listed in our brochure. If you require something different that we stock but isn’t featured, we recommend purchasing in advance and freezing it at home, or enquiring about availability at the time of ordering for collection day.

3. Ways to Order: You can place your order in person, online via our Click & Collect website at www.turnbullsfood.co.uk, or by phone. Please note, we cannot accept orders by email.

4. Payment: Full payment is required when placing your order.

5. Supply Issues: In the rare event of supply problems beyond our control, we will do our best to replace items with a similar product. If we cannot find a suitable replacement, we will issue a refund for the item.

6. Earliest Collection Date: Christmas orders are available for collection starting from Sunday, 22nd December.

7. Collection Details: All orders must be collected from Turnbull’s Northumbrian Food Hall. Please select a collection date and time when placing your order, as orders can only be picked up during your chosen time slot.

8. In-Store Orders: In-store orders must be placed with our designated team members only, at Turnbull’s Northumbrian Food Hall.

9. Order Issues: If you encounter any issues with your order, please contact us immediately at 01665 602186.

10. Assistance: If you need help carrying your order to your car, please let us know at collection—we’ll be happy to assist.

11. Pricing & Availability: While prices and availability may change, prices are guaranteed at the time of ordering.

12. Cancellations & Amendments: Please note that we cannot accept any cancellations or changes to your order after Saturday, 14th December 2024.

Download Brochure 

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